A.	At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.

A.	Assuming that everything you have ordered is in stock then it usually takes five working days for your order to reach you. Our standard Delivery charge is £6.99 although we do offer an Express Delivery Service (72 working hours) for a extra £3.00

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You can pay for your order on line with a valid debit or credit card. We accept Switch / MasterCard / Visa / Solo/ Visa Electron). We are sorry but we do not currently accept American Express. Authorisation or your card will be taken a point of order but money will not leave your account until the goods are despatched from our warehouse. The payment will appear on your statement.

A.	Sorry but we do not offer credit. All orders are to be paid for at point of order.

A.	No. Our deliveries cover Mainland UK and Northern Ireland. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.

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In the unlikely event that you do not receive your order within the delivery time stated please contact us on our Enquiry line 0871 911 7044 option 2 where one of our friendly operators will be happy to help you or email us at customerservice@swshoes.co.uk . Pleae note, calls cost 10p per minute, plus any network extras.

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Once your order has been confirmed, to cancel or change your order in any way you will need to call one of our Enquiry Line Operators on 0871 911 7044 option 2 who can alter the details of your order so long as it hasn’t yet been despatched. Please note, calls cost 10p per minute, plus any network extras.

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We are so confident that you will be delighted with your Samuel Windsor products that we offer a 30-day no quibble guarantee on every item ( worn, unworn, it matters not). So, if for any reason you are not totally happy with any item you purchase from us, simply return it to us within 30 days and we will refund you in full. What’s more, our return service is free of charge, details supplied with every order. Please be sure to obtain a certificate of posting and insure your returned parcel - we cannot be held liable for losses without this. Click here to view our Returns Policy

A.	Yes you are able to exchange the items. We offer a free returns service. Please use our free returns label or call our customer service team to arrange a collection 0871 911 7044 option 2. Pleae note, calls cost 10p per minute, plus any network extras.

A.	Replacements are usually processed with 14 days of the parcel being returned to us.

A.	Our shoes are manufactured to a G fitting. We offer a free returns service should an exchange be required.

A.	Yes. A large number of styles in our range offer half sizes, details of the sizes available in each style can be found on the product counter.

A.	A. Samuel Windsor products represent exceptional value for money and so regretfully we are unable to offer further discounts.

A.	In the unlikely event that your parcel is lost / damaged by the courier the £1.50 parcel insurance allows us to despatch the replacement parcel within 24 hours?

A.	If you have purchased goods from one of our multi-buy options and have chosen to return part of your order you will be charged the individual price of the goods you have chosen to retain and will be refunded any remaining monies.

A.	All of our leather shoes are made from premium cow hide.

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We have our products manufactured to exceptional standards in a number of different countries depending upon the technical ability, quality and price.  Our shoes are manufactured in India as are a number of the other leading brands of Goodyear welted shoes sold in the UK. Our shirts and ties are produced in Asia where we have been able to locate the best facilities in the world for producing premium shirts.

A.	Please visit the "About Our Shoes” section for a detailed description

A.	Our shirt makers use only the finest two-fold classic 100's cotton poplin. These super-fine, beautiful yarns are up to 100% lighter than a standard shirt. The result is a fabulous garment with the unmistakable quality signature only found in the world’s finest shirts. Read more about our shirts

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Our shirts are measured by neck size and the chart below shows the corresponding sleeve length. To ensure that you shirt will fit simply measure one of your existing shirts as per the diagram below. By adding the two measurements together you will arrive at your sleeve length. COLLAR inches 15 15.5 16 16.5 17 17.5 18 cm 39 40 41 42 43 44 45 SLEEVE LENGTH inches 35 35 35.5 36 36 37 37 cm 88.5 89.5 90.5 91.5 92.5 93.5 94.5 FRONT BODY LENGTH inches 31.5 31.5 31.9 31.9 32.3 32.3 32.7 cm 80 80 81 81 82 82 83 BACK BODY LENGTH inches 34.6 34.6 35 35 35.4 35.4 35.8 cm 88 88 89 89 90 90 91 CHEST MEASUREMENT inches 46.46 48.40 50.39 52.36 54.33 56.30 58.27 cm 118 123 128 133 138 143 148 WAIST MEASUREMENT inches 43.3 45.3 47.2 49.2 51.2 53.1 55.1 cm 110 115 120 125 130 135 140