Samuel Windsor Returns Policy

You may return the goods to us within 28 days of receipt in mint condition and MUST be received back in original undamaged packaging and we will issue an immediate refund. Alternatively and in accordance with the distance selling regulations, we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form e.g. post.

We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us.

Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.

Please remember to obtain a certificate of posting from the Post Office. We regret that without this we cannot accept any claims for lost or damaged returns.

Click here to download our pre paid returns label