0871 911 7044*

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30-day worn or unworn returns guarantee

Terms & Conditions

Credit Card Payments

Unfortunatley we do not accept Amex payments

Delivery

Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders recieved up to 3pm the same day. Please allow up to 3-5 days for delivery.

Our standard delivery charge is £5.95 although we do offer an Express Delivery Service which starts from an extra £1.00.

N.B. Delivery times do not include Bank Holidays.

How to place an order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.

Ordering outside the UK

All prices quoted are in sterling (UK pounds) and include VAT at 20%. In order to simplify prices, we charge exactly the same price to all overseas customers and, in the case of customers outside the European Economic Community, who would not be liable for VAT, we allow for the fact you are paying the same price for the goods by reducing the carriage charges to compensate.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with subsitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

Email:
customerservice@samuel-windsor.co.uk

Telephone:
0871 911 7044 Calls cost 13p per minute plus your phone company's access charge.

Fax:
01695 566971

Post:
Samuel Windsor,Unit 6,Ffrwdgrech Industrial Estate,Brecon,Powys,LD3 8LA. United Kingdom.

Opening times:
Mon - Fri : 9.00am - 5.00pm

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. All Terms & Conditions above, do not affect your statutory rights.