We want you to be 100% happy with your purchase from Samuel Windsor which is why we stand by our 30-day returns guarantee.
In the unlikely event that you are not happy with your purchase, you may return the goods to us worn or unworn within 30 days of receipt. The easiest way to do this is to use a pre-paid Collect Plus returns label for just £1.75, which you can add to your order in the checkout (simply tick the box above the "Go to Secure Checkout" button in your shopping basket.
The Collect Plus returns service enables you to drop your return off at one of 5,500 local shops around the country. To find your local Collect Plus drop off point, visit www.collectplus.co.uk.
Alternatively you can return your item to us via the Royal Mail Postal Service, at your own cost.
If you have purchased a Collect Plus returns label when placing your order, simply complete your returns slip, attach the returns label to your package, drop your parcel off at your nearest Collect Plus store and then sit back and wait for your refund/exchange.
Please ensure a completed returns form or covering letter is included stating the reason for the return, and the action you would like us to take. This must include your full name, address ,postcode and your customer account number / sales order number. Once the parcel is received back into our warehouse, we will process an exchange or we will issue an immediate refund. We will not refund the original postage and packaging charge, unless the item arrived damaged / faulty. In the case of an item arriving damaged / faulty, please contact our customer service team who will provide you with a pre-paid return label. However if you return the item at your own cost, then unfortunately we are unable to reimburse this cost. But for UK orders if you just want us to exchange the item then you don't pay any postage for the replacement. For overseas customers, postage charges for exchanges must be paid by the customer.
Please ensure you obtain a proof or certificate of posting. We regret that without this we cannot accept any claims for lost or damaged returns.
Please note: for health and hygiene reasons, we are unable to offer a return or exchange for any items of underwear unless they are returned to us and are clearly unworn.
This is a faster tracked service but is limited to items with dimensions under 50cm x 30cm x 30cm (cabin baggage size). To find your nearest Collect Plus drop off point and to download a label, visit http://www.collectplus.co.uk/samuelwindsor.
You can still use the Post Office to return items to us, but remember the pre-paid Collect+ label will not be accepted. Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46). We do not offer a free returns service.
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