We accept Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal.

We dispatch orders within 4 hours of receipt, so please email us at customer@samuel-windsor.co.uk as soon as possible if you need to change or cancel an order. If it has already been dispatched, you're welcome to return it once it arrives, following our standard returns process.

Yes, sign up to our newsletter to get 10% off your first order, plus early access to new arrivals, offers and stories from Samuel Windsor.

• Standard Delivery (Royal Mail) - £5.99: delivered within 48 working hours to UK Mainland, Northern Ireland, Guernsey and Jersey addresses. Orders placed before 2pm on a weekday go out the same day; orders placed Friday after 2pm, or over the weekend, are dispatched the next working day.
• Express Next Day Delivery (DPD) - £9.99: order by 5pm on a weekday for next-working-day delivery to UK Mainland addresses. Orders placed Friday before 5pm arrive the following Monday. This service isn't available to all postcodes, Northern Ireland, the Shetland Islands, the Isle of Man, the Orkney Islands and some remote Scottish Highlands and Islands postcodes are on a 2-day service instead.
• Free delivery applies automatically to orders over £100.

Both services exclude weekends and bank/national holidays.

Not currently, we only deliver within the UK Mainland, Guernsey and Jersey.

Yes, via our DPD Express service (order by 5pm). Around Christmas we publish specific last-order dates for guaranteed delivery, check our Delivery Information page for the current cut-off times.

You'll receive a dispatch confirmation email with tracking details once your order leaves our warehouse.

We offer a 30-day refund guarantee. If you're not 100% happy with your order, you can return any item within 30 days of receipt for a refund, provided it's unworn and in its original, resalable condition (including the shoebox and packaging).

1. Fill in the returns section on your original despatch note with the relevant reason code and include it in your parcel.
2. Repack the item in its original packaging, including the shoebox and sleeve.
3. Send it to our returns address using a tracked service, we recommend Royal Mail (a single pair of shoes is under 2kg):

Samuel Windsor Returns Dept EW Fulfilment Ltd Common Lane Industrial Estate Kenilworth CV8 2EL United Kingdom

Returns are at your own expense unless the item is faulty. If you're exchanging for a different size or style, we'll ship the replacement back to you for free.

We'll process your refund or exchange within 10 working days of receiving and inspecting the item. Original delivery charges are non-refundable unless the item was faulty.

Yes, just note this on your despatch note, and we'll send your replacement free of charge.

Our closed shoes (lace-ups) are G-Fit, which is half a size wider in circumference than our standard F-Fit. Our open shoes (slip-ons, such as loafers) are a standard F-Fit. Each product page lists the fit for that specific style.

Yes, a large number of our styles are available in half sizes — the sizes offered are listed on each individual product page.

If you're unsure, check whether the style you want comes in both F-Fit and G-Fit before you order. If you're still unsure, email customer@samuel-windsor.co.uk and we're happy to advise on a specific style.

Goodyear welting is the hallmark of traditional, high-quality shoemaking. A leather welt is stitched to the upper and a rib on the insole, creating a cavity filled with cork or cushioning that moulds to your foot over time. The outsole is then stitched and cemented to the welt. This construction gives the shoe outstanding flexibility and durability, and — because the sole is stitched rather than just glued, it can be resoled, extending the life of the shoe well beyond cheaper alternatives.

Yes. Alongside Goodyear welting, we also use Blake stitch construction (a sleeker, more flexible build for formal styles), cemented construction (lightweight and modern, used in more casual styles) and stitched-down construction (rugged and durable, often used for outdoor styles). The construction method for each shoe is noted on its product page.

Our leather shoes are made from premium European cow hide, sourced exclusively from tanneries certified by the Leather Working Group (LWG), a globally recognised body that audits tanneries on environmental impact, resource efficiency and transparency.

Many of our Goodyear welted styles use leather soles made from buffalo leather, chosen for its durability, flexibility and grip.

Our shoes are manufactured in India to exacting quality standards, as are a number of the UK's other leading Goodyear welted footwear brands.

Alternate the shoes you wear day to day to let the leather rest and fully dry out between wears, use a shoe tree to help them keep their shape, and clean and polish leather uppers regularly to keep the finish looking its best. Suede styles should be brushed with a suede brush rather than polished.

Yes, that's one of the main benefits of Goodyear welted construction. Because the sole is stitched to the welt rather than just glued, it can be professionally replaced by a cobbler once worn down, so a well-cared-for pair can last for years.

Yes, our digital gift cards are available in £25, £50 and £100 denominations. They're delivered instantly by email, so they make a great last-minute gift, and they don't have an expiry date.

Sustainability runs through how we source and package our products. All our leather comes from LWG-certified tanneries, our shoe boxes and information cards are made from recycled, recyclable cardboard, and each pair ships with a recycled, recyclable PVC shoe horn and protective wrap. We've also partnered with Feefo and Ecologi on Treefo, which funds tree-planting for every verified review we receive.

Email us at customer@samuel-windsor.co.uk and we'll aim to respond within 2–3 days.